Worrying about all of the complexities of your website should be the last of your concerns. With over nine years of supporting clients, we have found the perfect solution for ensuring optimal site performance, uptime and security. Simply put, you can rest assured that your application is in the best hands. We help you get the most out of your website, allowing you the time you deserve to run your business.
DAILY BACKUP & RESTORE POINTS
LIGHTNING FAST HOSTING
WEEKLY SOFTWARE UPDATES
99% GUARANTEED UPTIME
Every application that is supported by Nolte is setup on our dedicated server environment. Our servers are specifically configured for high-performance and scalability. In addition to a WordPress optimized hosting environment, we also provide daily, weekly, monthly, and snapshot backups.
This is a core part of our agreement. We know that it is imperative for your site to be operational at all times. We take all precautions to ensure that your site is always in working order. In the unusual event that your site goes down, our team is alerted immediately. We respond instantaneously to remedy the issue and get your site back up.
Backups are taken on a snapshot, daily, weekly, and monthly basis. Ensuring your site is backed up often is extremely important. There are many factors that can cause issues on the server, database, as well as, on the application level. In order to have restore points, in the event that an issue occurs, our server configuration has been setup to take backups as often as possible.
This is to ensure that there are two environments to review changes, updates, bug fixes, etc. We configure a staging and development environment, as well as a production environment. This allows a safe environment for review of all changes before they are deployed to the production environment.
The Support and Maintenance
When it comes to keeping your website running like a well-oiled machine, hosting your website is only part of the equation. The below outlines a large portion of our support and maintenance details.
WordPress Core and Plugins are updated and tested on a weekly basis. When using open source software, it is highly recommended to stay up-to-date with plugin and core application updates. This process ensures that you are taking full advantage of the latest updates and that your site remains secure.
Git is used on every site from day one. The simplest way to understand version control, is to view it as a database / timeline of all code that is written on your site. This is important as it indexes every change made to source code on the site and allows availability for future access.
Support / Ticketing
We have a ticketing system that is used for all issues that may arise on the site. If an issue does arise, this gives our support team immediate visibility, allowing them the ability to respond ASAP.
Nolte maintains an agency partnership with Sucuri – the authority in all matters related to website security. In addition to Firewall support, we configure all of our supported sites to have both application and server side monitoring.
To ensure optimal usability, your site must connect to external services for upkeep. Nolte Support connects to the services your site relies upon; and in the event of an issue, we’re alerted immediately. All issues are addressed at no charge. We monitor uptime, search indexing (Google), and application performance.
We issue guaranteed response times as a part of this plan. This confirms that in the unusual event an issue occurs, we are there to respond immediately. Having our team on-call when an issue arises is the best way to guarantee consistent performance and uptime.
On a monthly basis, Nolte will send a summarized report to key members of your team. This gives you and your team a clear picture of what has been completed for the month. This includes updates to WordPress, plugins and additional meta information.
We possess developer software licenses to many of the premium plugins that we employ on the sites we build. Depending on the plugins your site employs, this could equal between $20 – $100 in savings per month.
How it works
Our system is pretty simple. The below outlines the process and how you and your are team are included, every step of the way.
On a weekly basis, updates are applied to a staging and development environment for review. Upon each Monday, once the updates are applied, Nolte notifies the key members of your team. Once we receive your approval, we then deploy the updates to your live site.
Monthly reports are sent to your team via email. These emails include an outline of precisely what was updated, and when. We also provide support for any bug fixes that may be caused as a result of an update or feature requests. These requests are billed hourly and sent in an itemized invoice at the end of each month.
If an issue happens to arise on your site, Nolte's support team is instantly notified by chat, text message, and email. If the issue is critical, it automatically escalates to highest priority and is addressed immediately. At Nolte we believe in transparency; so in the seldom event an issue does occur, you will be notified.
Compare Nolte Care Plans
|Monthly Visits||A visit is a unique IP address in a 24 hour period. This is a soft limit, we will never shut off your site if you go over.||Up to 20,000||Up to 100,000||As required|
|Disk||Disk space allotted to you to use for things like images, videos, etc.||5GB||20GB||As required|
|Monthly Bandwidth||Amount of data transfer allowed each month.||350GB||2TB||As required|
|Developer Time||Our WordPress experts are available for small improvements to your site. Additional hours can be purchased if required.||1 hour / month||1 hour / month||As required|
|HTTPS||Traffic between your site and your visitors is encrypted for their security. Google encourages this and can reward sites in their rankings.||Yes||Yes||Yes|
|Automated Backups||Your data is backed up and stored securely off-site in case something something goes wrong. We can rapidly restore your site from back-up if required.||Daily||Daily||Daily|
|Backup History||Backup History||1 Month||1 Month||1 Month|
|Malware Monitoring & Cleanup||It's no secret that WordPress sites are vulnerable to hackers. We constantly monitors your site for malware and clean it up if found.||Yes||Yes||Yes|
|Caching||Speed up your site by caching page requests on the server||Yes||Yes||Yes|
|24/7 Infrastructure Monitoring||Our infrastructure partners montior our servers and react to prevent issues before they cause downtime.||Yes||Yes||Yes|
|Application Support||The Nolte support team are onhand to help you out during NYC office hours.||Yes||Yes||Yes|
|Safe Software Updates||We test updates on a staging copy of your site before pushing them to production. No more issues due to dodgy plugin updates.||Weekly||Weekly||Weekly|
|Essential plugin licenses||We possess developer software licenses to many of the premium plugins that we employ on the sites we build. Depending on the plugins your site employs, this could equal between $20 – $100 in savings per month.||Yes||Yes||Yes|
|Transactional Emails||We use PostMark to ensure emails delivered by your site arrive and minimise the risk of them ending up in spam or being lbocked altogether.||5,000 emails / month||5,000 emails / month||As required|
|Version Control||Git is used on every site from day one. The simplest way to understand version control, is to view it as a database/ timeline of all code that is written on your site. This is important as it indexes every change made to source code on the site and allows availability for future access.||Yes||Yes||Yes|
|Activity Auditing||We maitain a log of all changes made via the WordPress dashboard so you can see who changed what in case of any issues.||Yes||Yes||Yes|
|Uptime Monitoring||Nolte support are immeditalty notified of issues with your site so they can react and minimise downtime.||Yes||Yes||Yes|
|CloudFlare CDN||Speed up your site by delivering content from the data centre nearest to your visitors.||No||Yes||Yes|
|DDoS Attack Mitigation||We use CloudFlare to detect and block potential distributed denial of service attacks.||No||Yes||Yes|
|Additional Storage (S3)||An economical solution for sites which have a large amount of media.||No||100GB||As required|
|Client Success Manager||Your Client Success Manager will work with you to ensure you get the most from your digital assets.||No||Yes||Yes|
|Client Success Dashboard||You will have a dash showing key metrics to indiciate your sites performance as a tool for your business.||No||Standard||Customized to your business|
|Client Success Reporting||You will receive a report which includes suggestions on how you can optimize your site to better acheive your goals. Your Client Success Manager will host a meeting with you to discuss the information and decide together on how to action it.||No||Quarterly||Monthly|
|Search Performance Monitoring||We monitor a number of key indiciators which Google uses to rank your site. We will fix any technical issues if they arise or alert you to content issues.||No||Yes||Yes|
|Outgoing Email Monitoring||We send test emails from your site and test they are received, ensuring you never miss a notification from a lead.||No||Yes||Yes|
|Uptime Guarantee||We provied an SLA of 99.9% uptime backed-up by a money-back guarantee.||No||Yes||Yes|
|A/B Testing||We help you plan and run experiments to test how you can improve conversions.||No||No||As required|
|Goal Tracking||We will configure your site and analytics software to track your business goals||No||No||Yes|